Quality Manual
MAN – Quality Manual
INDUS CABLES PVT LTD Quality Management System
MAN – Quality Manual
INDUS CABLES PVT LTD Quality Manual
Table of Contents
Organization and Responsibility. 6
General Processes Diagram.. 11
Quality Management Process Diagram.. 11
All Mandatory Records Logs. 13
Introduction
Purpose
The purpose of this manual is to describe the processes and procedures included within the boundaries of the Quality Management System (QMS), which complies with ISO 9001:2008 requirements. This manual also contains company policies regarding quality.
General
- Demonstrate our capability to consistently provide WIRE AND CABLES that meet customer requirements.
- Enhance customer satisfaction through the effective application of the QMS.
- Fulfil applicable regulatory requirements within Quality Areas.
- Provide all the employees with a clear understanding of the QMS and the importance of adhering to the procedures and policies of the company.
Access and Control
The current controlled documents are available to all INDUS CABLES PVT LTD QMS System employees. Controlled copies of QMS documents are made available according to the requirements of the employee job description and the Control of Documents Procedure.
All documents are managed at CompanyCertification® Compliance Management Solution (CC-CMS) (www.companycertification.com)
Terms and Definitions
Our QMS uses the same internationally recognized terms, vocabulary and definitions included in ISO 9000:2005 fundamentals and vocabulary. Acronyms, terms, vocabulary and definitions specific to this manual and annexes at the end of this manual.
Company Profile
Description
INDUS CABLES PVT LTD is a established in 01/01/1993 as a provider of WIRE AND CABLES to the markets, which demand high quality and leading edge products as well as on time delivery. Our company owner is Mr. Mr. Muhammad Daniyal/Director
Mission Statement
Vision Statement
Quality Policy
“Our Quality Policy is focused on achieving customer satisfaction by continually improving our processes and products and meeting all contractual and legislative requirements regarding them.
QMS Wizard Indus Cables (Pvt.) Ltd. makes sure this policy is effective by:
Ensuring that this policy is known to all our employees.
Providing all necessary resources in order to enhance customer satisfaction and to meet customer requirements.
Continual improvement of processes based on objectives measurement.
Compliance with legislative requirements.
Encouraging feedback from both customers and providers. “
Approved by: Mr. Muhammad Daniyal
Director
- The Director is responsible for implementing and periodically revising this Quality Policy.
- Our Quality objectives defined by Director are:
- To satisfy our customer needs and expectations assuring our fulfilment, by giving them competitive products and solutions.
- To increase our company value in order to continue expanding our opportunities.
- To maintain and expand the QMS.
- To develop and implement basic quality training for all our employees.
- To execute a third party customer satisfaction survey and driving improvements based on the result.
- Our Quality objectives defined by Director are:
Scope of the System
The QMS is applied to all business functions, and it encompasses our operations at our facilities located at Plot F36, Sector 50C, Korangi, Karachi Pakistan.
At INDUS CABLES PVT LTD we manufacture and supply products. Our QMS System exercises no exclusions in reference to the ISO 9001:2008 standards, since all of its requirements are in effect within our facilities except No design and development activity performed as per the nature of the business, all our designs are provided and approved by the customer only.
Organization and Responsibility
Organizational Chart
Departments Chart
Responsibilities
Top Management
Director demonstrates its commitment to the QMS, and improves its effectiveness by:
- QMS implementation and it continuous improvement.
- Appointing a member of the Top Management as the Management Representative.
- Communicating to the organization about the importance of fulfilling customer quality requirements.
- Ensuring that the company complies with all applicable regulatory requirements in regards to Quality issues.
- Definition and implementation of Policies.
- Ensuring Quality objectives are established.
- Ensuring all required resources (human, infrastructure, and work environment) are available in order to implement and maintain the QMS, to continually improve its effectiveness and to achieve Quality objectives.
- Reviewing the INDUS CABLES PVT LTD’s QMS System's periodically, to ensure it continuous suitability, effectiveness and adequacy.
Management Representative
Mr. Umair is the Management Representative (MR) of INDUS CABLES PVT LTD. MR is in-charge of QMS system and reports directly to the Director.
The Management Representative (MR) is responsible for:
- Ensuring that processes needed for the quality management system are established implemented and maintained.
- Reporting to top management on the performance of the quality management system and any need for improvement.
- Ensuring the promotion of awareness of customer requirements throughout the organization.
- QMS implementation and maintenance
All Personnel
All personnel, whether staff, contract or subcontractor employees are responsible for:
- Planning and performing their work in accordance with the Company’s policies and procedures as laid down in the QMS.
- Proposing changes, where opportunities for improved performance, loss reduction, or increased efficiency are identified.
- In addition the roles and responsibilities of personnel are defined and documented within Job Description document held for each position.
Key responsibility roles
Responsibilities |
Designation(s) |
1. Provide resources necessary to maintain system |
Director |
2. Responsible for Implementation and maintenance of QMS System |
Management Representative |
3. Responsible for Employee Training Need Assessment |
Quality Manager |
4. Records the minutes of the meetings |
Quality Manager |
5. The authority to approve QMS Documents |
Director |
6. Coordinates document control activities |
Quality Manager |
7. Maintains quality control records |
Quality Officer |
8. Who can initiate document change request |
All Employees |
9. Analyses market to establish the desired quality characteristics |
Director |
10. Carries out contract and order reviews |
Sales Manager |
11. Handles customer complaints |
Sales Manager |
12. Selects qualified suppliers and subcontractors |
Director |
13. Prepares and/or Approves Purchasing documents (P.O.) |
Purchase Officer |
14. Verifies quality and quantity of received goods |
Store Officer |
15. Manages storage areas or store |
Store Manager |
16. Prepares production or project plans |
Production Manager |
17. Determines order or project personnel and equipment requirements |
Production Manager |
18. Controls and monitors processes |
Quality Manger |
19. Responsible for Machine Maintenance |
Supervisor |
20. Responsible for Calibration of measuring equipment’s |
Quality Manager |
21. Performs inspections and testing as per quality plan |
Quality Officer |
22. Handles nonconforming products |
Quality Manager |
23. Takes Decision on Disposition of Non-conforming Product |
Director |
24. Who can initiate a Corrective Preventive Action (CPA) |
All Employees |
25. Approving Authority of CPA |
Director |
26. Monitors the progress of CPA and its effectiveness |
Q. A. Manager |
27. Monitors Audits implementation of the quality system |
Quality Manager |
28. Responsible for Customer Feedback Reporting |
Sales Officer |
29. Monitor and assesses supplier performance |
Chief Accountant |
30. Conducts data analysis of process, product, customer and suppliers on regularly |
Quality Manager |
Management System
The structure of the QMS is based on processes and roles, responsibilities and authorities of all employees. The processes of the QMS, their interactions, and the procedures list are shown in the sections below. See Annex 'D' for detail Company Quality Plan
General Processes Diagram
Quality Management Process Diagram
Procedures List
|
Type |
Concept |
|
PRO |
Control of Documents |
|
PRO |
Management Review |
|
PRO |
Management Objective Planning |
|
PRO |
Training and Planning |
|
PRO |
Corrective and Preventive Action |
|
PRO |
Control of Nonconforming Product |
|
PRO |
Internal Audit |
Continual Improvement
Top management is committed to the continual improvement of its quality management system, and to the products and services offered to our Customers.
In order to achieve this, we shall:
- Perform Management Reviews with senior management;
- Set achievable objectives and targets based on our policies for improvement;
- Measure our on-going performance through audit, inspection, assessment and feedback;
- Report our findings to management on a regular basis; and
- Implement corrective and preventive actions to achieve performance improvement.
Terms and Definitions
Top management: person within a group of people who directs and controls an organization at the highest level.
Acronyms
- MAN: Manual (System)
- PRO: Procedure
- WI: Work Instruction
- FMT: Formats/Record
- JD: Job Description
- FC: Flow Charts
- ED: External Document
- SMF: System Master File
- TS: Technical Specification
Appendixes List
- Document Data Control List (Annex-A)
- Internal Audit Plan (Annex-B)
- Quality Record List (Annex-C)
- Quality Plan (Annex-D)
- Machine Maintenance Plan (Annex-E)
- Equipment Calibration Plan (Annex-F)
- Quality Policy (Annex-G)
- Management Review Meeting (MRM) Plan (Annex-H)
- Management Objective Plan (Annex-I)
- Training Plan (Annex-J)
- Customer Feedback Plan (Annex-K)
- Supplier Evaluation Plan (Annex-L)
- Organization Chart (Annex-Y)
All Mandatory Records and their Logs are maintained online
- CPA Form = Corrective Preventive Action (CPA) Log (Annex-M)
- Audit NCR Form = Audit Non-conformance (NCR) Log (Annex-N)
- PNC Form = Product Non-conformance (PNC) Log (Annex-O)
- MRM Form = Management Review Meeting (MRM) Log (Annex-P)
- MOB Form = Management Objectives (MOB)Log (Annex-Q)
- MCM Form = Machine Maintenance (MCM) Log (Annex-R)
- EQC Form = Equipment Calibration (EQC) Log (Annex-S)
- DCL Form = Document Change Log (DCL) Log (Annex-T)
- ETL Form = Employee Training Log (ETL) Log (Annex-U)
- CFB Form = Customer Feedback Log (CFB) Log (Annex-V)
- SEL Form = Supplier Evaluation Log (SEL) Log (Annex-W)
- Document Distribution Log (Annex-X)
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