QMS Manual
MAN – Quality Manual
System: LYRA (PVT) LIMITED Quality Management System
Table of Contents
- MAN – Quality Manual
- Introduction.
- Purpose.
- General
- Access and Control
- Terms and Definitions
- Company Profile
- Description
- Mission Statement
- Vision Statement
- Quality Policy
- Scope of the System
- Organization and Responsibility
- Organizational Chart
- Responsibilities
- Management System
- General Processes Diagram
- Quality Management Process Diagram
- Procedures List
- Continual Improvement
- Appendix
- Terms and Definitions
- Acronyms
Introduction
Purpose
The purpose of this manual is to describe the processes and procedures included within the boundaries of the Quality Management System (QMS), which complies with ISO 9001:2008 requirements. This manual also contains company policies regarding quality.
General
- Demonstrate our capability to consistently provide that meet customer requirements.
- Enhance customer satisfaction through the effective application of the QMS.
- Fulfill applicable regulatory requirements within Quality Areas.
- Provide all the employees with a clear understanding of the QMS and the importance of adhering to the procedures and policies of the company.
Access and Control
The current controlled documents are available to all LYRA (PVT) LIMITED employees. Controlled copies of QMS documents are made available according to the requirements of the employee job description and the Control of Documents Procedure. All documents are managed at CompanyCertification® Compliance Management Solution (CC-CMS) .
Terms and Definitions
Our QMS uses the same internationally recognized terms, vocabulary and definitions included in ISO 9000:2005 Standard.
Acronyms, terms, vocabulary and definitions specific to this manual and annexes at the end of this manual.
Company Profile
Description
LYRA (PVT) LIMITED is a Private Limited Company established in 1948 as a provider of to the GCC,Pakistan,EULocalOther markets, which demand high quality and leading edge products as well as on time delivery.
Mission Statement
Our Mission is to ________________________________________________________ (serve/provide/create) for ______________________________________________________________________(customers) with our ____________________________________ (products/services) in order to. . . or. . . that will . . . or . . . by providing
Vision Statement
Quality Policy
We will completely understand our customer’s requirements and always fulfill them. We will strive for continuous development & training of our team members, improvement of our quality management system and ensure an ethical environment by ensuring that the rule of law is maintained and our organisation becomes an island of excellence in manufacturing & customer satisfaction.
Our Quality Policy is focused on achieving customer satisfaction by continually improving our processes and products and meeting all contractual and legislative requirements regarding them.
LYRA (PVT) LIMITED makes sure this policy is effective by:
- Ensuring that this policy is known to all our employees.
- Providing all necessary resources in order to enhance customer satisfaction and to meet customer requirements.
- Continual improvement of processes based on objectives measurement.
- Compliance with legislative requirements.
- Encouraging feedback from both customers and providers.
The Director is responsible for implementing and periodically revising this Quality Policy.
Our Quality objectives defined by Director are:
- To satisfy our customer needs and expectations assuring our fulfillment, by giving them competitive products and solutions.
- To increase our company value in order to continue expanding our opportunities.
- To maintain and expand the QMS.
- To develop and implement basic quality training for all our employees.
- To execute a third party customer satisfaction survey and driving improvements based on the result.
Scope of the System
The QMS is applied to all production and administration processes, and it encompasses our operations at our facilities located at L-14, Block-22, F.B.Industrial Area, Karachi, Pakistan
LYRA (PVT) LIMITED exercises no exclusions in reference to the ISO 9001:2008 standards, since all of its requirements are in effect within our facilities.
Manufacturer of Personal Protective Clothing, Body Armor and Military & Blast Protective Shoes.
Organization and Responsibility
Organizational Chart (See Annexes)
Responsibilities
Top Management
Director demonstrates its commitment to the QMS, and improves its effectiveness by:
- QMS implementation and it continuous improvement.
- Appointing a member of the Top Management as the Management Representative.
- Communicating to the organization about the importance of fulfilling customer quality requirements.
- Ensuring that the company complies with all applicable regulatory requirements in regards to Quality issues.
- Definition and implementation of Policies.
- Ensuring Quality objectives are established.
- Ensuring all required resources (human, infrastructure, and work environment) are available in order to implement and maintain the QMS, to continually improve its effectiveness and to achieve Quality objectives.
- Reviewing the LYRA (PVT) LIMITED's QMS periodically, to ensure it continuous suitability, effectiveness and adequacy.
Management Representative
Abdul Samad of LYRA (PVT) LIMITED reports directly to the General Manager, as the Management Representative, who is responsible for:
- Ensuring that processes needed for the quality management system are established implemented and maintained.
- Reporting to top management on the performance of the quality management system and any need for improvement.
- Ensuring the promotion of awareness of customer requirements throughout the organization.
Assistant Management Representative
Syed Mohammad Naeem Assistant Management Representative of LYRA (PVT) LIMITED reports directly to the Management Representative. The Assistant Management Representative, who is responsible for:
- QMS implementation and maintenance
All Personnel
All personnel, whether staff, contract or subcontractor employees are responsible for:
- Planning and performing their work in accordance with the Company’s policies and procedures as laid down in the QMS.
- Proposing changes, where opportunities for improved performance, loss reduction, or increased efficiency are identified.
In addition the roles and responsibilities of personnel are defined and documented within Job Description document held for each position.
Management System
The structure of the QMS is based on processes and roles, responsibilities and authorities of all employees. The processes of the QMS, their interactions, and the procedures list are shown in the sections below. See Annex 'D' for detail Company Quality Plan
General Processes Diagram
Quality Management Process Diagram
Procedures List
|
Type |
Concept |
|
PRO |
Control of Documents |
|
PRO |
Control of Nonconforming Product |
|
PRO |
Corrective and Preventive Action |
|
PRO |
Internal Audit |
|
PRO |
Management Review |
|
PRO |
Objective, Target and Planning |
|
PRO |
Training and Planning |
Continual Improvement
Top management is committed to the continual improvement of its quality management system, and to the products and services offered to our Customers.
In order to achieve this, we shall:
- Perform Management Reviews with senior management;
- Set achievable objectives and targets based on our policies for improvement;
- Measure our ongoing performance through audit, inspection, assessment and feedback;
- Report our findings to management on a regular basis; and
- Implement corrective and preventive actions to achieve performance improvement.
Terms and Definitions
Top management: person within a group of people who directs and controls an organization at the highest level.
Appendixes List
All Mandatory Records and their Logs are maintained online at :
- Document Data Control List (Annex-A)
- Document Distribution Log (Annex-X)
- Quality Record List (Annex-C)
- Quality Policy (Annex-G)
- Quality Plan (Annex-D)
- Internal Audit Plan(Annex-B)
- Machine Maintenance Plan (Annex-E)
- Equipment Calibration Plan (Annex-F)
- Management Review Meeting (MRM) Plan (Annex-H)
- Management Objective Plan (Annex-I)
- Training Plan (Annex-J)
- Customer Feedback Plan (Annex-K)
- Supplier Evaluation Plan (Annex-L)
- Organization Chart (Annex-Y)
- CPA Form = Corrective Preventive Action (CPA) Log (Annex-M)
- Audit NCR Form = Audit Non-conformance (NCR) Log (Annex-N)
- PNC Form = Product Non-conformance (PNC) Log (Annex-O)
- MRM Form = Management Review Meeting (MRM) Log (Annex-P)
- MOB Form = Management Objectives (MOB)Log (Annex-Q)
- MCM Form = Machine Maintenance (MCM) Log (Annex-R)
- EQC Form = Equipment Calibration (EQC) Log (Annex-S)
- DCL Form = Document Change Log (DCL) Log (Annex-T)
- ETL Form = Employee Training Log (ETL) Log (Annex-U)
- CFB Form = Customer Feedback Log (CFB) Log (Annex-V)
- SEL Form = Supplier Evaluation Log (SEL) Log (Annex-W)
Acronyms
- MAN: Manual (System)
- PRO: Procedure
- WI: Work Instruction
- REC: Record
- JD: Job Description
- FC: Flow Charts
- ED: External Document
- SMF: System Master File
- TS: Technical Specification