Issue no: 

01

Code: 

-- PRO-003

Approved By: 

Management Representative

PRO – Objectives, Targets and Planning

System: LYRA (PVT) LIMITED Quality Management System

Table of Contents

• PRO - Objectives, Targets and Planning
• Purpose
• Scope
• Related Documents
• Terms and Definitions
• Responsibilities
• Procedure
• Setting Objectives and Targets
• Objectives and Targets Monitoring
• Records

Purpose

This procedure describes how to establish, implement and maintain Management Plans to fulfill the QMS Objectives and Targets.

Scope

This procedure relates to all QMS processes within the organization.

Related Documents

• ISO 9001:2008 Standards
• ISO 9000:2005 Standards
• QMS Manual
• Management Review
• Management Objective & KPI Plan
• Management Objective & KPI Task Record

Terms and Definition

• Interested parties: A person or group of people with interest in the organization’s operations and may include staff, contractors, visitors and the community.
• Key Performance Indicator (KPI): Quantitative or qualitative measurements that give an indication of progress against a specific QMS objective or target.
• QMS: Quality Management System.
• Management Objective & KPI Plan: A documented plan detailing an action or series of actions required to be undertaken to achieve established QMS objectives and targets. An QMS Management plan should include the following information:

1. QMS Objective(s)
2. QMS Target(s)/Proposed action(s)
3. Key Performance Indicator and Caculation Formula
4. Timeframe or date by which planned action(s) should be completed
5. Responsible for ensuring planned action(s) are completed
6. KPI Source or Resources to be used

• QMS Objective: something sought, or aimed for, related to the QMS. QMS objectives arise from the organization's policies, and generally specified for relevant functions and levels in the organization.
• QMS Target: detailed performance requirement, arises from QMS objectives, which are necessary to set in order to achieve them.

Responsibilities

Top Management is required to

• Approve QMS objectives and targets.

Management Representative is required to:

• Comply with this procedure.
• Set Objectives and Targets.
• Monitor KPI's results and objectives and targets fulfillment.

QMS Responsible and all supervisors are required to:

• Monitor indicators.
• Notify the Management Representative about indicators results.

Procedure

Setting Objectives and Targets

When establishing objectives and targets the following items should be considered:

• QMS policies and continual improvement compatibility.
• Customer requirements.
• Current and future legal requirements.
• Interested parties’ interests and claims.

Objectives and targets will be documented on the •Management Objective & KPI Plan at (CC-CMS) after approval by Top Management. Once the actions to take, in order to achieve objectives, are defined, the QMS Responsible should complete the corresponding •Management Objective & KPI Plan (Calculation & KPI Source info).

Objectives and targets shall be measurable and an indicator will be chosen in order to monitor their implementation. Once the indicator to be used is defined, the responsible should complete the KPI Target Value on •Management Objective & KPI Plan.

Objectives and Targets Monitoring

Each area supervisor will regularly update related management indicators, and complete the corresponding KPI Record on •Management Objective & KPI Task Record. QMS responsible will update Management Objective (MOB) Log at (CC-CMS) for montoring objective progress, compelling all QMS indicators.The log servers as a general report for Management Review.

In case of non fulfillment of an objective or target, a Corrective and Preventive Action Record must be initiated, according to Corrective and Preventive Action Procedure.

Records