PRO - Objectives, Target and Planning

System: LYRA (Pvt) Limited Quality Management System

Purpose

This procedure describes how to establish, implement and maintain Management Plans to fulfill the QMS Objectives and Targets.

Scope

This procedure relates to all QMS processes within the organization.

Related Documents

• ISO 9001:2008 Standard
• ISO 9000:2005 Standard
• QMS Manual
• Management Plan
• Management Action Record
• KPI Sheet
• KPI Record

Terms and Definitions

• Interested parties: A person or group of people with interest in the organization’s operations and may include staff, contractors, visitors and the community.
• Key Performance Indicator (KPI): Quantitative or qualitative measurements that give an indication of progress against a specific QMS objective or target.
• QMS: Quality Management System.
• QMS Management Plan: A documented plan detailing an action or series of actions required to be undertaken to achieve established QMS objectives and targets. An QMS Management plan should include the following information:

1. QMS Objective(s)

2. QMS Target(s)/Proposed action(s)

3. Key Performance Indicator

4. Timeframe or date by which planned action(s) should be completed

5. Responsible for ensuring planned action(s) are completed

6. Resources to be used

• QMS Objective: something sought, or aimed for, related to the QMS. QMS objectives arise from the organization's policies, and generally specified for relevant functions and levels in the organization.
• QMS Target: detailed performance requirement, arises from QMS objectives, which are necessary to set in order to achieve them.

Responsibilities

Management Representative (MR) is required to:

• Approve QMS objectives and targets.

Management Representative (MR) is required to:

• Comply with this procedure.
• Set Objectives and Targets.
• Monitor KPI's results and objectives and targets fulfillment.

Management Representative (MR) and all supervisors are required to:

• Monitor indicators.
• Notify the Management Representative about indicators results.

Process

Setting Objectives and Targets

Objectives and targets will be documented in the Management Plan and will be approved by Top Management. Once the actions to take, in order to achieve objectives, are defined, the QMS Responsible should complete the corresponding Management Action Record. Objectives and targets shall be measurable and an indicator will be chosen in order to monitor their implementation. Once the indicator to be used is defined, the responsible should complete the KPI Sheet.

Objectives and Targets Monitoring

Each area supervisor will monthly update related management indicators, and complete the corresponding KPI Record.
QMS responsible will monthly prepare a general report to Management Representative, compelling all QMS indicators.
In case of non fulfillment of an objective or target, a Corrective and Preventive Action Record must be initiated, according to Corrective and Preventive Action Procedure.

Records