Issue no: 

02

Code: 

-- PRO-006

Approved By: 

Management Representative

PRO – Training

System: Lyra (Pvt) Limited Quality Management System

Purpose

This procedure sets out the way to identify the training needs of employees, the provision of training and maintenance of records for the organization.

Scope

This procedure applies to all Organization's employees that perform activities related to the QMS, or whose activities may affect the QMS.

Related Documents

• ISO 9001:2008 Standards
• QMS Manual
• Training Plan
• Training Task Record
• Job Description Record

Terms and Definitions

• Competence: demonstrated ability to apply knowledge and skills.
• Competent person: a person who is suitably qualified (whether by experience, training or both) to carry out the work or function described.
• QMS: Quality Management System.
• Trainee: the person who undertakes training.
• Training: the development of skills, knowledge and behaviors through instruction or practice.
• Training needs: a gap in the skill, knowledge or behavior required to reach a given standard.
• Training plan: the program of activities designed to satisfy the training needs.
• Training records: the means by which completed training needs are recorded.

Responsibilities

General Manager is required to:

• Review training actions summary during the QMS review meeting.

Management Representative (MR) is required to:

• Approve and assure the implementation of the QMS Training Plan.

Management Representative (MR) is required to:

• Develop and implement a QMS Training Plan.

All supervisors are required to::

• Report any important QMS related training needs and ensure that personnel (including external contractors) under their control are appropriately trained to complete their tasks.
• Ensure that all training requirements are met.

All employees are required to:

• Ensure that they comply with the provisions of this procedure in so far as they relate to matters within their control.
• Attend and participate in programmed training sessions.
• Participate in the training needs analysis, recording and evaluation processes.
• Seek additional training if required.

Process

Planning

Top Management defines the required competence for each job or function. This will be recorded the corresponding Job Description Record that includes:

• Education
• Skill
• Experience

This record must be updated whenever changes occur in each job or function.

The Management Representatives (MR) Responsible develops a QMS Training Plan at (CC-CMS) that includes:

• Actions to close competency gaps.
• Personnel training needs detected by the Supervisors.
• Emergency action plans and activities related.
• General training requirements of QMS.
• Training plan shall be continually modified to include evaluations from previous courses, future procedure changes and statutory/compliance obligations.

Required Training

• All new employees must be trained on site specific work responsibilities within 10 days of reporting to their jobs. They will be trained on QMS procedures appropriate to their position within 30 days of first reporting to work.
• All employees must be trained on procedures relevant to their job duties and the QMS aspects they can affect, specially in case of a reassignment to a different job type.
• People preparing, revising or approving a procedure are determined to be trained and competent on these procedures.

Training Methods

Qualified trainers may train in any of the following manners:

• Discussion with the employee or group of employees.
• Hands-on demonstration.
• Electronic media: Video – Power point – internet.
• Other appropriate formats.

The training realization must be recorded in the Training Attendance Record (CC-CMS). Completed records are given to the QMS Responsible and kept on file. After training is completed the trainer will evaluate the employees understanding of the procedure and the potential or actual environmental impacts controlled with this procedure by any of the following manners:

• Hands-on demonstration by the trainees.
• Written test on the procedure.
• Oral questioning.
• Observation of the employee correctly following procedure.
• Other appropriate formats.

Trainer Qualifications

Trainers must be experienced or knowledgeable on this procedure and appropriate in the topics included on training activities in charge, either by training or experience.

Records