PRO – Training
System: Lyra (Pvt) Limited Quality Management System
Table of Contents
PRO - Training
Purpose
Scope
Related Documents
Terms and Definitions
Responsibilities
Process
Planning
Required Training
Training Methods
Trainer Qualifications
Records
Purpose
This procedure sets out the way to identify the training needs of employees, the provision of training and maintenance of records for the organization.
Scope
This procedure applies to all Organization's employees that perform activities related to the QMS, or whose activities may affect the QMS.
Related Documents
ISO 9001:2008 Standards
QMS Manual
Training Plan
Training Task Record
Job Description Record
Terms and Definitions
Competence: demonstrated ability to apply knowledge and skills.
Competent person: a person who is suitably qualified (whether by experience, training or both) to carry out the work or function described.
QMS: Quality Management System.
Trainee: the person who undertakes training.
Training: the development of skills, knowledge and behaviors through instruction or practice.
Training needs: a gap in the skill, knowledge or behavior required to reach a given standard.
Training plan: the program of activities designed to satisfy the training needs.
Training records: the means by which completed training needs are recorded.
Responsibilities
General Manager is required to:
Review training actions summary during the QMS review meeting.
Management Representative (MR) is required to:
Approve and assure the implementation of the QMS Training Plan.
Management Representative (MR) is required to:
Develop and implement a QMS Training Plan.
All supervisors are required to::
Report any important QMS related training needs and ensure that personnel (including external contractors) under their control are appropriately trained to complete their tasks.
Ensure that all training requirements are met.
All employees are required to:
Ensure that they comply with the provisions of this procedure in so far as they relate to matters within their control.
Attend and participate in programmed training sessions.
Participate in the training needs analysis, recording and evaluation processes.
Seek additional training if required.
Process
Planning
Top Management defines the required competence for each job or function. This will be recorded the corresponding Job Description Record that includes:
Education
Skill
Experience
This record must be updated whenever changes occur in each job or function.
The Management Representatives (MR) Responsible develops a QMS Training Plan that includes:
Actions to close competency gaps.
Personnel training needs detected by the Supervisors.
Emergency action plans and activities related.
General training requirements of QMS.
Training plan shall be continually modified to include evaluations from previous courses, future procedure changes and statutory/compliance obligations.
Required Training
All new employees must be trained on site specific Emergency Action plans within 10 days of reporting to their jobs. They will be trained on QMS procedures appropriate to their position within 30 days of first reporting to work.
All employees must be trained on procedures relevant to their job duties and the QMS aspects they can affect, specially in case of a reassignment to a different job type.
People preparing, revising or approving a procedure are determined to be trained and competent on these procedures.
Training Methods
Qualified trainers may train in any of the following manners:
Discussion with the employee or group of employees.
Hands-on demonstration.
Electronic media: Video – Power point – internet.
Other appropriate formats.
The training realization must be recorded in the Training Attendance Record. Completed records are given to the QMS Responsible and kept on file. After training is completed the trainer will evaluate the employees understanding of the procedure and the potential or actual environmental impacts controlled with this procedure by any of the following manners:
Hands-on demonstration by the trainees.
Written test on the procedure.
Oral questioning.
Observation of the employee correctly following procedure.
Other appropriate formats.
Trainer Qualifications
Trainers must be experienced or knowledgeable on this procedure and appropriate in the topics included on training activities in charge, either by training or experience.
Records
Title
Responsible
Archive
Order
Retention
Disposition
Training Plan
Management Representative (MR)
[Archive]
By date
1 year
Destruction
Training Task Record
Management Representative (MR)
Online
By date
Permanent
Not applicable
Job Description Record
Management Representative (MR)
Online
By date
Permanent
Not applicable