Business Development & Sales

1.      CAPTURE OF REQUIREMENTS

1.1.    During the business development and sales process, customer requirements are captured and recorded.

1.2.    Records are maintained in both such as hardcopy and ERP as required.

1.3.    Sales Executive will also ensure that Lyra (Pvt) Ltd has suitable access to all applicable statutory and regulatory requirements which may apply to the work.

1.4.    Sales Executive will also document any requirements not specified by the customer, but for which Lyra (Pvt) Ltd knows will apply to the work.

2.      REVIEW OF REQUIREMENTS

2.1.    Sales Executive will oversee the review of incoming requirements, to ensure Lyra (Pvt) Ltd has the capability to meet those requirements. This must occur before any commitment to provide P.P.E Clothing & Footwear(s) to the customer.

2.2.    Sales Executive will review from the records of production, Capability or stock availability. These records are maintained on both hardcopies and E.R.P.

The review of requirements may require a formal risk assessment, at the discretion of management. If so, the risk assessment shall define the expected risks associated with the work, as well as a mitigation plan for each identified risk. If useful, risks may be ranked by likelihood of occurrence and severity of the impact of the risk, if it does occur. Management may elect to accept certain risks as a function of doing business, but if so, this must also be indicated.  When a risk assessment is conducted, this will be filed with the appropriate requirements information www.companycertification.com

2.3.    If a formal quotation is to be prepared for the customer, this shall be developed by the Sales Executive with input from all proper departments and staff, and released to the customer after reviewed and approved by Sales Executive.

2.4.    When a contract or purchase agreement is subsequently received, it shall be reviewed by  to ensure there are no differences between it and any previously submitted quotations. If there are differences, the Sales Executive shall resolve these with the customer before the contract is accepted.

2.5.    Acceptance of a contract or purchase agreement is to be done by Sales Executive and recorded on ERP Database.

3.      CHANGES TO REQUIREMENTS

3.1.    Where the customer requests changes to active work, the changes must also be captured, reviewed and approved prior to committing to the change.

3.2.    The change will consider the impact on work already delivered, work underway, and planned work. Problems or concerns over implementing the change will be communicated by Sales Executive with the customer. Such changes may require renegotiation of contracts.

3.3.    If changes are agreed upon, the Sales Executive will work with the affected departments to implement the change. The disposition of existing work shall be determined by management, along with input from the customer.

3.4.    Where changes are required by Lyra (Pvt) Ltd these will be negotiated with the customer before implementation, and a record of the customer’s acceptance maintained.

4.      Customer Complain /Feedback system

4.1.    Sales Executive is responsible for handling customer complains.

4.2.    All customers complain are recorded on the CAR form and process as per the Corrective Action Procedure.

4.3.    Business Development Manager/Sales Executive are responsible for gathering customer feedback on regular basis and presenting the data to the management review meeting.

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