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Improve Customer Care Through Customer Feedback

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Improve Customer Care Through Customer Feedback

Type: 
Management Objective and KPI Record
Duration: 
Thu, 01/09/2016 (All day) - Fri, 30/06/2017 (All day)
Project: 
LYRA ISO 9001:2008-2015
Department : 
Administration
Management Objective and KPI Record Info
Related Management Objective KPI: 

Improve Customer Care Through Customer Feedback

Related Issue: 
Flows down QMS requirements
Date: 
Thu, 01/09/2016 - Fri, 30/06/2017
Planned Event Type : 
Management Objective KPI Plan & Progress
Related Department: 
Administration
Related Department: 
Production Garment
Related Department: 
Production Tannery
Related Department: 
Production Shoe
Management by Objective Info
Management Objective Type: 
QMS
Indicator Perspective: 
Customer
Define Objective : 
We will improve customer care and through customer feedback and customer complain.
Calculation Formula: 
Customer Complains, Customer Feedback and Product Non-Conformance.
Calculation Interval: 
Quarterly
Responsible Designation: 
Quality Controller
Responsible Designation: 
Managing Director
Responsible Designation: 
Management Representative
Responsible Designation: 
Marketing Manager
Responsible Designation: 
Production Manager
Responsible Designation: 
Business Development Manager
Effected Process : 
Contract Review
Description : 
We will improve customer care and through customer feedback and customer complain.
Required Info
Priority: 
Normal
Progress: 
40%
Status: 
Open
Assignees User: 
Samad
Assignees User: 
Sayed Mohammad Naeem
Assignees User: 
Mohammad Bashir
Assignees User: 
Mir Hamid Tanveer
Assignees User: 
Aftab Ahmed