1 Purpose
• To ensure that customer needs/requirements are adequately defined and documented.
• To ensure that the customer enquiries are recorded and processed efficiently.
• To resolve any differences between contract and the customer requirements.
• To assess PPF’s capability to meet delivery schedule, manufacturing equipment, materials and personnel for an enquiry.
Procedure
All the enquiries/amendments shall be received and processed by In Charge Marketing.
If the enquiry is to be accepted, In Charge Marketing will prepare and send a Quotation approved by Executive Director to the customer. If the enquiry is to be re-negotiated In Charge Marketing will do so with the customer. If and when an agreement is reached, the contract review goes through the same procedure as before.
Order Processing
On receipt of the confirmed order from customer, Marketing Department will forward a copy of the Purchase order to Admin Manager, who will in turn raise a “DOCKET” (ADM-4-02) and distribute the necessary documents to all the concerned departments.
In Charge Marketing will verify that the terms of the order are the same as the agreement reached with the customer and acknowledge receipt of the purchase order to customer. Any change to the contract /order will be communicated to the customer in writing.
Amendment in Contract
The customer/PPF amends any of the conditions of the original contract/enquiry/tender, In Charge Marketing will seek written approval from GM in the form of a memo. The amended contract review shall follow the same procedure as the original contract review. The amendment will only be accepted with mutual agreement of both parties.
Work Orders (from PPF)
All Tooling work orders received from PPF will be received by GM and assessed for completion of information. The accepted order will be approved by PPF, and rejected or incomplete orders will be returned to the customer for rectification.
Any changes/amendments to the work orders can be made in the form of a written request by the customer and will be approved by PPF before implementation.
Alternatively Online WorkOrder can be initiated by the MR at (CC-CMS) for Order progress and non-conformance tracking.