Control of Customer Supplied Product Procedure
1 Purpose
• To ensure the control of verification, storage and maintenance of customer supplied products (CSP).
• To ensure identification and proper handling of the customer supplied products.
2 Supporting Documents
Quality Manual of PPF, Section 7.5.4
ISO 9001:2008 Manual, Section 7.5.4
Inspection and Testing Procedure (QP-4.10)
Handling, Storage, Packaging, Preservation and Delivery Procedure (QP-4.15)
Control of Non-Conforming Product Procedure (QP-4.13)
Corrective and Preventive Action Procedure (QP-4.14)
Control of Quality Records Procedure (QP-4.16)
NCR-0020
3 Procedure
3.1 Receiving of Customer Supplied Products (CSP)
Design section shall receive all CSPs which will be inspected/tested (with the assistance of the Quality Control department if felt necessary) for compliance to the provided specifications (See QP-4.10). When required for production, Production will issue the product, and record for identification and traceability all the CSPs (inclusive of customer owned tooling and returnable packaging) that may become a part of the supplies or assist in production respectively (See QP-4.15 for receiving procedures).
3.2 Inspection and Testing
In the case of orders from customer, the product shall be examined as per specifications supplied by the customer to suggest conformance. In the case of a failed incoming inspection, an NCR will be issued by GM, if felt required for corrective and preventive measures (See QP-4.13). The product will be returned to the customer through Admin dept., which in turn may negotiate an agreement. These control measures shall not absolve the customer of the responsibility to provide acceptable products.
3.3 Handling, Storage and Maintenance
All CSPs shall be handled stored and maintained according to the methods described in Handling, Storage, Packaging, Preservation and Delivery Procedure (QP-4.15 Sec 5.3).
3.4 Product Damage/Loss
In the case a CSP is either damaged, or loss beyond repair occurs, the responsible department/section head shall immediately inform Admin Manager and CPM. The latter will rightly inform the current situation and he in turn keeps the customer updated on the progress, and asks for a recommended reaction plan. Judging by the extent of loss Admin Manager will record and issue an NCR (if required) to the relevant department/section head. Corrective and preventive measures shall be taken as described in QP-4.14.
3.5 Customer Owned Tooling
In the case a CSP is a customer owned tooling, after inspection GM shall ensure permanent, legible and easily visible identification of the tooling by attaching an identification tag which shall contain at least the following information:
• Customer name
• Reference number (traceable to the customer through the record held by PP&C).