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ISO 9001:2008 Reference
8 Measurement, analysis and improvement
8.2 Monitoring and measurement
8.2.1 Customer satisfaction
As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception
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As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception
as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined.