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ISO 9001:2008 Reference
8 Measurement, analysis and improvement
8.3 Control of nonconforming product
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8.3 Control of nonconforming product
The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery.
Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:
When nonconforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements.
Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained (see 4.2.4).