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ISO 9001:2008 Reference
8 Measurement, analysis and improvement
8.3 Control of nonconforming product
The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery.
A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product
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A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product