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ISO 9001:2008 Reference
8 Measurement, analysis and improvement
8.3 Control of nonconforming product
Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:
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Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:
a) by taking action to eliminate the detected nonconformity;
b) by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the customer;
c) by taking action to preclude its original intended use or application;
d) by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started.