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ISO 9001:2008 Reference
8 Measurement, analysis and improvement
8.3 Control of nonconforming product
Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:
Tagged "d) by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started."
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d) by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started.