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ISO 9001:2008 Reference
8 Measurement, analysis and improvement
8.5 Improvement
8.5.3 Preventive action
Preventive actions shall be appropriate to the effects of the potential problems. A documented procedure shall be established to define requirements for
b) evaluating the need for action to prevent occurrence of nonconformities,
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b) evaluating the need for action to prevent occurrence of nonconformities,